Welcome to Our Help Center

• Can I change or remove the photo filter on my print?
• Can I change the fonts or colors used?
• Do you have modifications for Adoption?
• How is my Chinese zodiac sign determined?
• What are the fire, earth, air, and water zodiac signs?
• What does the astrology motto on my print mean?
• What does the lucky number on my print mean?

See all articles in Creating your project →

• Can I frame my art print myself?
• Can I receive a digital file of my art print?
• Does Still Novel partner with influencers or content creators?
• Do you offer gift cards?
• How can I contact Still Novel?
• How can I leave a review for Still Novel?
• How should I clean and care for my framed art print?

See all articles in General →

• Can I cancel or change my order?
• What happens if my order arrives damaged in transit?
• What is Still Novel’s return, exchange, and cancellation policy?
• What should I do if I made a mistake or typo in my order?
• What should I do if my order is incorrect?
• What should I do if my order is lost or delayed in transit?

• What frame and display options are available?
• What is the difference between a Birth Stat Print and an All About You Print?
• Why should I have my art print framed by Still Novel?

• Can I change my shipping address after placing an order?
• Does Still Novel ship internationally?
• How do I find my shipping and tracking information?
• How is my art print packaged and protected for shipping?
• When will I receive my order?
• Why does my order still say “Processing”?