Production + Shipping
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Can I change the shipping address after i’ve placed my order?
We are able to change the shipping address and/or shipping method of an order within 48 hours of order placement. If you want to change any details in your shipping address, please contact us immediately with the updated information at orders@stillnovel.com. Please include your order number, and ... -
Soon, but not yet. Currently, we’re only shipping orders within the contiguous United States. Subscribe to our mailing list and you’ll be the first to know as soon as we launch expanded shipping options to Canada, Mexico, Hawaii and beyond!
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How do I find my shipping and tracking information?
Your product will be in production for 3-5 business days once your order is placed. After this time period, your email order confirmation link should update with tracking information if it does not please email us at support@stillnovel.com, orders@stillnovel.com or info@stillnovel.com for an upda... -
The production time varies based on if you ordered a custom frame or not. The estimated production and shipping times are as follows: Art Only (unframed): 5-8 Business days. (Production time= 3 business days. Shipping: 3-5 business days) Custom Framed Prints: 7-10 Business Days. (Production tim...
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Why does my order still say "processing"?
Sorry for the confusion! The status "Order Processing" simply means it's currently in production at our print facility and hasn't yet shipped. Orders typically ship within 3-5 business days and you will receive a shipping confirmation with tracking info as soon as it's on the way. If it has been...