General
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Can I get a bigger or smaller print size?
We’ve launched with our 16”x20", Signature Art Print. In the future, we will offer alternate sizes, topics and products. Sign up for our newsletter and be the first to hear about our expanding product line. -
Can I get my order gift wrapped?
Yes! We do offer a gift wrapping! We gift wrap in black craft paper and tied in twine. Please be sure to make this request in the “Add Design Notes” section of your order right before checkout. (By adding this note to your order you are confirming that we can charge you $5 on the card we have on ... -
Can you provide a digital file of my order?
We don’t supply a large format digital file of any order. We only produce a printed physical product. With that said, we can always provide a small digital preview of your art print if you're wanting a preview to share before the actual print arrives in the mail. Go ahead and reply to your orde... -
We are available by phone, email or via live chat on our site. Business Hours: 9am-5:00pm M-F, PST All emails are responded to within 24 hours (m-f) Still Novel, Inc 428 Main Street. Suite 207 Huntington Beach, CA 92648 714-465-2106 support@stillnovel.com
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Yes! We offer e-gift and physical gift cards. We've provided images of our physical gift cards below. You can purchase or schedule delivery here. Please note that discount codes do not apply to gift card purchases.
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Do you partner with influencers?
We're still a very new brand and we don't partner as often as we'd like! That being said, we're always open to it. Feel free to reach out to our marketing team directly with your request to partner. You can reach us at support@stillnovel.com. -
Thank you for asking! We're a small business and every review helps customers feel more confident that we'll fulfill what we've promised. Thank you for your support! You can review us on Google Business or Facebook
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How do I care for my framed piece?
A dry microfiber cloth or soft towel works best! If you need to use a cleaning solution, we recommend a mixture of water with 1/2 tsp of dish soap. Never use Windex or cleaning supplies with ammonia and be careful with a cloth that is textured (this can scratch the surface of your frame). -
How do I frame the print on my own?
We’ve worked hard to find high-quality custom framing at a reasonable cost. If you would like to source your own framing, we recommend bringing your print to a local framing shop. Be sure to request that the print is dry mounted. If you’re interested in framing on your own our prints have a trim ... -
Yes! We offer expedited shipping! Please email us your your location and desired arrive-by date and we can give a quote, and then invoice you for once agree upon via EMAIL. Please note that framed versus unframed orders have varying production times so please contact us at orders@stillnovel.com f...
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What information is included in the prints?
Birth Stat Print Our Signature Birth Stat Print tells the story of your child and their birthdate. Suitable for younger and older children. Information included: Birth Statistics (height, weight, time) Moon Phase (the day born) Time + location of birth Eastern and western astrology Birth stone... -
What ink and paper do you use for the Signature Art Print?
As artists, we stand behind the work we do and have taken extra steps to ensure our products meet professional print and design standards. Our signature giclée art prints are produced with premium, museum-quality FSC-certified, acid-free, paper — highly resistant to aging. Giclée is a type of in... -
When a photo is marked low resolution, there is a risk that your photo won't print perfectly. We've included our tips for how to upload a high-resolution photo for you below. In addition, our design team looks at each order as it comes through and we will reach out if we feel like the quality of...