My Order Management

• Can I cancel or change my order?

  Yes, you may cancel or make changes to your order within one hour of placing it. Email orders@stillnovel.com as soon as possible with your order details and requested changes. Read more...

• What happens if my order arrives damaged in transit?

  We are sorry your order was damaged during shipping. We are happy to send a replacement print for any order damaged in transit. Read more...

• What is Still Novel’s return, exchange, and cancellation policy?

  We want you to be completely happy with your Still Novel order. Because each situation is different, please contact us promptly if you need to cancel an order, report damage, or request help with your purchase. Read more...

• What should I do if I made a mistake or typo in my order?

  Email orders@stillnovel.com as soon as possible with your order number and the correct information. Changes made to a print in your account dashboard will not update an order that has already been placed. Read more...

• What should I do if my order is incorrect?

  If your order arrives with an error or does not match what you ordered, email support@stillnovel.com within 14 days of delivery so we can review the issue and help make it right. Read more...

• What should I do if my order is lost or delayed in transit?

  If your tracking has not updated or your order has not arrived by the estimated delivery date, email support@stillnovel.com with your order number. Our customer support team will review the tracking information and contact the shipping carrier for additional details. Read more...