My Order Management
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Yes! If you need to cancel or make changes to your order for any reason, you can do this within ONE hour of placing your order. Email us at orders@stillnovel.com. After one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 5...
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What happens if my order is bent in transit?
Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damaged in transit. Please email us at support@stillnovel.com with any images of the print and the package it was in (including the Fed-Ex sh... -
What happens if my order is damaged in transit?
Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damaged in transit. Please email us at support@stillnovel.com with any images of the print and the package it was in (including the Fed-Ex sh... -
What happens if my order is lost in transit?
Oh no! We are so sorry to hear that your package is delayed. Please email us at support@stillnovel.com with your Order # and we are happy to get more details for your regarding the status of your order. Weather delays or other foreseen issues cause pro-longed transit times but we are happy to he... -
What happens if my order is ripped in transit?
Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damaged in transit. Please email us at support@stillnovel.com with any images of the print and the package it was in (including the Fed-Ex sh... -
What happens if my order is ruined in transit?
Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damaged in transit. Please email us at support@stillnovel.com with any images of the print and the package it was in (including the Fed-Ex sh... -
What If I made a mistake or typo?
Don’t worry, it happens. Although you are not able to edit your order, you are able to cancel without penalty within ONE hour. Please email us directly at orders@stillnovel.com with any changes. Updating your print in your dashboard will not update your order. If the order was placed more than ... -
What is your return/exchange policy?
Cancellation If you need to cancel your order, it needs to be done within ONE hour of placing the order, after one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 50% refund of the order total if canceled within 24 hours. ... -
Who do I contact if my order is incorrect?
Oh no! We’re so sorry to hear this. Please email us at support@stillnovel.com within 14 days of receiving your order so we can make it right. In your email please provide your order number, a description of the problem, and any related images. Please note that due to the custom nature of our pr...