Creating your project

  • Can I change or remove the photo filter on my print?

    You can adjust the exposure of your photo, but our custom photo filters cannot be modified. Each filter is designed to maintain consistent print colors and keep personalized text clear and easy to read.You may select the “No Filter” option if you do not want the color of your photo adjusted.

  • Can I change the fonts or colors used?

    No, the fonts, typography sizes, and color treatments used in our designs cannot be changed. These elements are carefully selected and preset to make personalizing your print quick and easy while ensuring a polished final result.

  • Do you have modifications for Adoption?

    We can customize your print after your order by manually by swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize those areas as well. Read more...

  • How is my Chinese zodiac sign determined?

    Our software determines your Chinese zodiac animal using the traditional Chinese lunisolar calendar. Unlike the standard calendar year, the Chinese zodiac year begins on Lunar New Year, which falls on a different date in January or February each year. Read more...

  • What are the fire, earth, air, and water zodiac signs?

    These elements are based on the twelve zodiac signs and which are grouped into four elements—fire, earth, air and water.

  • What does the astrology motto on my print mean?

    The motto is a fun astrology detail inspired by a dominant personality trait associated with each zodiac sign. It is intended as a playful description rather than a definitive statement about your child’s personality. Read more...

  • What does the lucky number on my print mean?

    The lucky number is a fun numerology number calculated from the birth date. To find it, add together every digit in the date, then continue adding the result until you reach a single number from 1 to 9. Read more...

  • What image file formats and resolution do you accept?

    We accept PNG, JPEG, and TIFF image files. For the best print quality, your image must have a resolution of at least 150 DPI at the selected print size. After you upload your photo, our software will check its resolution and alert you if the image quality is too low. Read more...

  • What information do I need when ordering a personalized print as a gift?

    You can still give a personalized print as a gift even if you do not know all the details. Use the checklists below to gather the information needed for the type of print you would like to create. Read more...

  • What should I do if I’m having trouble checking out?

    If you are unable to complete your order, try the following troubleshooting steps in this article.

  • Why can’t I select a PM time from the dropdown menu?

    The time dropdown includes both AM and PM options. Scroll farther down in the hour menu to view and select the available PM times.

  • Why does my photo look faded or desaturated in the Vintage style?

    The Vintage style includes a soft overlay that gently reduces the intensity of dark tones in your photo. This helps the image coordinate with the softer black used in the text, improves text legibility, and creates a more cohesive vintage look. Read more...

  • Will the text be easy to read over my photo?

    Yes. We apply a subtle overlay to every photo to help the text remain clear and easy to read over both light and dark areas.