Creating your project
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Air, Earth, Water and Fire signs
The elements are based on the twelve zodiac signs and which are grouped into four elements—fire, earth, air and water. Fire Signs: Aries, Leo, Sagittarius Earth Signs: Taurus, Virgo, Capricorn Air Signs: Gemini, Libra, Aquarius Water Signs: Cancer, Scorpio, Pisces -
All Prints: What does the lucky number mean?
The lucky number is a fun numerology equation based on a birth date. It is figured out by adding all the numbers in the date until it equals a single digit. (IE… July 2 ,2019 would be: 7+2+2+0+1+9= 21…. 2+1= Lucky #3.) Each number holds its own symbolism. Here is a list of the numbers and their ... -
Can I change the fonts or colors used?
It's our goal to limit the choices our customer has to make in order to create a beautiful printed product. With that in mind, we have locked our typography styles and sizing choices to make creation fast and easy. If you are worried about legibility, we do put a slight filter layer over all the... -
Can I create a memorial print?
Yes! For a special print to remember your loved one we recommend creating an "All About You" Art print which is applicable to adults and children. There is now a MEMORIAL print option within the ALL ABOUT YOU creation of your print. Simply check the MEMORIAL print box while creating the ALL ABOUT... -
Can I create a print for an engagement or an unmarried couple?
Wedding Print Template Swaps, Edits & Customizations: Engagement/Couples/Elopement If you are interested in creating a print for an unmarried couple these are the customizations we can make below. It is important to know that our prints are centered around a significant date. So as long as t... -
Can I modify the photo filters you use?
While you can adjust the exposure of your image, you cannot adjust our custom photo filters. Our design and photography team have worked meticulously to craft custom filters for our Signature Art Prints which support the legibility of our text overlays and retain color consistency in print produc... -
Our software uses a the Chinese Zodiac calendar (it's a Lunar calendar). The Chinese New Year changes slightly each year and begins somewhere between late January - Mid February. We've provided the date ranges below: Feb. 10, 2024 – Jan. 28, 2025 - Year of the Dragon Jan. 22, 2023 – Feb. 9, 2024...
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Do you have modifications for Adoption?
We will allow for instant options in our app in the future! In the meantime, we're adjusting the design manually by swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize ... -
Sorry for the confusion! If you scroll down further in the hour drop-down you’ll see the pm selections.
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I can't select a PM in the time dropdown
Sorry for the confusion! If you scroll down further in the hour drop-down you’ll see the pm selections. -
I'm concerned I won't be able to read the text over my photo
With all of our prints, our software applies a slight overlay to ensure that the text is legible. In addition, our design team takes a look at each print that comes through and if we have any concerns we can lighten or darken parts of the image to help with legibility. If we still have concerns... -
I'm having trouble checking out
Sorry for the trouble! We can help! Steps to resolve: Confirm that you've filled out all the form fields. Try a different browser (Chrome and Safari are regularly texted by our support team) Refresh your browser. This can be done by clicking into the website address and typing "enter" or "retur... -
In the vintage style, my photo looks desaturated or faded
For the vintage print, we do put an overlay over the photo to soften the blacks in the image to match the softer color black of the text. It also allows for the text to pop over the image and create an overall cohesiveness in the design. If you'd like us to remove or reduce this overlay we can d... -
I want to give this as a gift but I don’t know all the information.
No problem! Here is an easy list of questions to ask the person you are gifting your print to: Topic: Birth Stat Print Full birth name (first, middle, last): Birth City and State: Birth Date: Birth Time: Due Date: Birth Weight: Birth Length: Topic: Wedding Print Wedding Date: Wedding Time: We... -
Wedding: What does the lucky number reference?
The lucky number is a fun numerology equation based on the wedding date. It is figured out by adding all the numbers in the date until it equals a single digit. (IE… July 2 ,2019 would be: 7+2+2+0+1+9= 21…. 2+1= Lucky #3.) Each number carries its own symbolism. Here's a list of the various numbe... -
This is another for-fun astrology input. Each motto is referencing a dominant personality trait for the various star signs. If you'd like further clarification or would like to modify your child's "motto" go ahead and place your order as is and then reply to your order confirmation email with th...
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What do I do if my child doesn't have a middle name?
No problem! In order to checkout, simply add a space in the middle name field. Once you've placed your order, reply to your order confirmation letting us know to remove that space and we'll update the design and send it to print! Still have questions? Feel free to email us directly at support@st... -
What image formats do you accept?
We accept .png, .jpeg and .tiff files. It is our highest priority that you’re pleased with the quality of your print. Once you’ve uploaded your image, our software checks the resolution and alerts you if your image quality is too low. We do not print images with a resolution lower than 150 dpi. ... -
What kind of customizations or edits can I make to a print?
There are several areas of each print template that are customizable! We do our best to make your print as personal as possible while also adhering to the design integrity of the print.Please feel free to reach out to us at orders@stillnovel.com if you have any questions regarding a swap, edit or... -
Why does my photo have to be black & white when I choose a colored filter?
Some of the background color options default your image to black and white. If you would like to use a color photo, we suggest using the "default" or the "soft white" option. If you still would like to purchase the color background and use a color photo, we can always manually change your print ...